--- title: "Your ticket in the Talli app | Talli Docs" description: "Ticket holders open their ticket and their day in the Talli app without an account: email and code or a ticket link, the ticket's language, My day, Event info and the ticket without signal." url: https://www.tallievents.com/docs/mobile/visitor-ticket updated: 2026-11-07 site: "Talli" --- ### Docs menuYour ticket in the Talli app [Docs home](https://www.tallievents.com/docs) ### Get started - [Getting started](https://www.tallievents.com/docs/getting-started) - [Organization settings and branding](https://www.tallievents.com/docs/branding) - [Team and roles](https://www.tallievents.com/docs/team-and-roles) - [Roles and activity log](https://www.tallievents.com/docs/roles-and-activity) ### Plan - [Events](https://www.tallievents.com/docs/events) - [Cloning events](https://www.tallievents.com/docs/cloning) - [Agenda](https://www.tallievents.com/docs/agenda) - [Venues](https://www.tallievents.com/docs/venues) - [Floor plans and layouts](https://www.tallievents.com/docs/floor-plans-and-layouts) - [Venue map and signs](https://www.tallievents.com/docs/venue-map-and-signs) - [One layout across a series](https://www.tallievents.com/docs/series-layouts) - [Languages and translation](https://www.tallievents.com/docs/languages) - [Tasks and checklists](https://www.tallievents.com/docs/tasks-and-checklists) - [Event website](https://www.tallievents.com/docs/event-website) ### Register - [Registration form](https://www.tallievents.com/docs/registration-form) - [Public registration and tickets](https://www.tallievents.com/docs/registration) - [Attendees](https://www.tallievents.com/docs/attendees) - [Orders and group registration](https://www.tallievents.com/docs/orders-and-groups) - [Session sign-up and CE credits](https://www.tallievents.com/docs/sessions-and-credits) - [Emails and contact lists](https://www.tallievents.com/docs/emails) - [Surveys](https://www.tallievents.com/docs/surveys) ### Event day - [Check-in](https://www.tallievents.com/docs/check-in) - [Devices and offline check-in](https://www.tallievents.com/docs/devices-and-offline) - [Dashboard, overview and reports](https://www.tallievents.com/docs/dashboard-and-reports) ### Mobile app - [Overview](https://www.tallievents.com/docs/mobile-app) - [Getting started with the app](https://www.tallievents.com/docs/mobile/getting-started) - [Check in at a door](https://www.tallievents.com/docs/mobile/door-check-in) - [Check in to a session](https://www.tallievents.com/docs/mobile/session-check-in) - [Offline check-in and sync](https://www.tallievents.com/docs/mobile/offline-and-sync) - [Your ticket in the app](https://www.tallievents.com/docs/mobile/visitor-ticket) - Open your ticket - Open your ticket from a link - Your ticket - Change the language - My day - Event info - Without signal - Use another ticket - Limits and edge cases - On Android - [Booth scanning](https://www.tallievents.com/docs/mobile/booth-scanning) - [Accessibility](https://www.tallievents.com/docs/mobile/accessibility) ### Exhibitors - [Exhibitors](https://www.tallievents.com/docs/exhibitors) - [Brand portal and booth scanner](https://www.tallievents.com/docs/brand-portal) ### AI - [AI assistants](https://www.tallievents.com/docs/ai-assistants) - [Write with AI](https://www.tallievents.com/docs/write-with-ai) [Docs](https://www.tallievents.com/docs) / [Mobile app](https://www.tallievents.com/docs/mobile-app) # Your ticket in the Talli app People who registered for your event can open their ticket and their day in the Talli app, without a Talli account or a password. The ticket's QR code is the same one as in the ticket email and on the web ticket page, so door staff scan it the usual way. ## Open your ticket 1. Open Talli and tap **I have a ticket**. 2. Enter the email you registered with and the ticket code from your ticket email, for example 7KQ4-MX29-RD. The code can be typed in lower or upper case, with or without dashes. 3. Tap **Open my ticket**. A ticket code has 10 characters. A shorter or longer code is caught on the phone, under the field, before anything is sent. An email and code that do not match any ticket show "We couldn't find a ticket with that email and code." The phone can look up about 10 tickets a minute; after that it says **Too many tries** and asks the person to wait a minute. **I can't find my ticket email** gives a few tips: search the inbox for the event's name, check the spam folder, ask the organizer to send it again, or give your name at the entrance, where staff can find you. ![Open your ticket: fields for the email and the ticket code, a link for a lost ticket email and an Open my ticket button.](https://www.tallievents.com/api/media/c8a323bb-50e2-4244-8f43-10b98d7cd294/talli-iphone-11-visitor-entry-framed.webp) Opening a ticket with an email and code. Shown with sample data. ## Open your ticket from a link On an iPhone with Talli installed, the ticket link in the ticket email opens the ticket in the app instead of the browser. A link that names a language, for example `?lang=es`, opens the ticket in that language. If the person works the door or a booth on that phone, the ticket opens on top of their shift, and they stay signed in. Tap the close button to go back to checking people in or scanning visitors. The phone does not keep a ticket opened this way, since it may be someone else's: closing it removes it from the phone, and a ticket already saved on the phone stays as it was. ## Your ticket The **Ticket** tab shows: - the organizer's name at the top; - **You're registered**, the event, and the ticket with its QR code and its code under it; - the name on the ticket, the ticket type (**Attending as**), when the event runs and where. Show the QR code at the entrance. The app does not change the screen's brightness; turn it up if a scanner has trouble reading the code. Someone on the waitlist sees **On the waitlist** and their place in line, for example "You're number 3 on the waitlist", and no QR code until they have a seat. A cancelled registration shows **Cancelled**, a line saying the ticket no longer gets the person in, and no QR code. When an event is cancelled, a red banner says **This event was cancelled** over the ticket, and no QR code is shown. ![The Ticket tab: the organizer's name, You're registered, the event, the QR code with its ticket code, and the name, ticket type, date and place.](https://www.tallievents.com/api/media/207b7c43-e5dd-4399-bf76-c2fac72a79a6/talli-iphone-12-my-ticket-framed.webp) The ticket in the app. Shown with sample data. ## Change the language 1. Tap the language button at the top right, for example **EN**. 2. Pick a language. The list shows every language the event offers, each in its own name, for example **Español**. The ticket and the day load again in that language: the event's title, the ticket type and the session titles follow it. The QR code and the ticket code stay the same. The app's own buttons and labels are in English for now. ![The language sheet over the ticket: English, Español and other languages the event offers, each in its own name.](https://www.tallievents.com/api/media/be07276c-d227-48e9-9c51-ddb7b7902658/talli-iphone-13-my-ticket-language-framed.webp) Choosing the ticket's language. Shown with sample data. ## My day The **My day** tab lists the sessions that are open to everyone and the ones the person signed up for, by start time, in the event's own time zone. - The session running now is marked **Now**; before it starts, the next one is marked **Next** with how long until it starts, for example **Next · in 20 min**. - Sessions that ended are faded. - Sessions the person signed up for say **Signed up**, or **Waitlisted** while they wait for a seat. - Sessions that give continuing education credit say how many, for example **1.5 CE credits**. When the event has a public venue map, **Venue map** at the top opens it in Safari. Pull down to load the day again. ![My day: the schedule by start time with rooms, the next sessions marked Next in 5 min, a session marked Signed up and sessions with CE credits.](https://www.tallievents.com/api/media/28069055-e5d3-4dca-8f98-10fc485a4c9c/talli-iphone-14-my-day-framed.webp) My day. Shown with sample data. ## Event info The **Event info** tab shows when the event runs (and in which time zone), the venue and its address, and **Event page**, which opens the event's public page in Safari. **Ticket and app**, at the bottom, shows the ticket on this phone, this app's version, and **Use another ticket**. ## Without signal The phone keeps the last ticket it opened, and its day. Opened again without signal, the app shows them with **Saved on this phone** and the time they were last updated, and the QR code still works at the door. The phone keeps one ticket at a time: opening another ticket replaces it. ## Use another ticket 1. On the **Event info** tab, tap **Ticket and app**. 2. Tap **Use another ticket**, then confirm. The phone forgets the ticket and goes back to the screen where you enter an email and code. The ticket itself is not changed, and it can be opened again at any time. ## Limits and edge cases - A ticket whose event was taken down shows "This ticket is no longer available" with **Enter email and code**, and the phone forgets it. An old link for another event leaves the ticket saved on the phone as it was. Opened over a staff or booth shift, it offers only the close button. - A ticket that has not been opened on the phone yet needs signal the first time. - Each phone can make about 10 ticket requests a minute, and each address (a venue's shared Wi-Fi) about 120. Opening a ticket uses two: the ticket and the day. - Ticket links open in the app only from `app.tallievents.com`; on a phone without the app they open the web ticket page. ## On Android The ticket, **My day**, **Event info** and **Use another ticket** work the same way on Android, including a dead link for another event leaving the saved ticket in place. Ticket links in the ticket email open the app once Android has verified the domain, which it does on its own after the app is installed. Until then, and on a phone without the app, the link opens the web ticket page, and the ticket can still be opened in the app with the email and code. **Venue map** and **Event page** open in the phone's default browser, for example Chrome. The Back gesture (or Back button) leaves **Ticket and app**, goes back to the **Ticket** tab from the other tabs, and closes a ticket opened over a staff shift. ![The Ticket tab on an Android phone: You're registered, the event, the QR code with its ticket code, and the name, ticket type, date and place.](https://www.tallievents.com/api/media/7fb513a2-731e-405e-a841-50f80100745f/talli-android-12-my-ticket-framed.webp) The ticket on Android. Shown with sample data. ## Coming soon - **Add to calendar** and **Add to Wallet** on the ticket. - The app's own buttons and labels in the event's languages. - A link from a session on **My day** to its room on the venue map. [Back to all guides](https://www.tallievents.com/docs)